POLICIES AT ARTIMBER TOUCH

Things You Need to Know

At ArTimber Touch, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out with any questions.

RETURNS & EXCHANGES

Returns and exchanges are accepted within 30 days of the delivery date.
Products must be unused, in their original packaging, and accompanied by a receipt.
To initiate a return or exchange, please contact us via the 'Get In Touch' menu above.

REFUNDS

Refunds will be processed within 3 working days after we receive and inspect the returned product(s)
The refunded amount will be credited to the original payment method.
Processing times may vary depending on the payment method and your financial institution's policies.
Shipping costs are non-refundable unless the return is due to a product defect or error on our part.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Personalized or custom-made products are non-refundable unless the product is defect or there has been an error on our part.

SHIPPING INFORMATION

At Arimber Touch, we strive to provide you with the best shipping options to ensure your orders are delivered to your doorstep in a convenient and cost-effective manner. Shipping costs can vary based on several factors, including the weight, size, and the total amount spent on your order. Here's everything you need to know about our shipping policies:

1. Shipping Costs Depend on Weight and Size

The shipping cost for your order is primarily determined by the weight and size of the items you've selected. Heavier or larger items may incur higher shipping fees due to the increased resources required for transportation. To find out the exact shipping cost for your items, simply add them to your cart and proceed to the checkout page. Our system will automatically calculate the shipping charges based on your selections.

2. Amount Spent Affects Shipping Costs

In addition to weight and size, the total amount spent on your order can also influence shipping costs. Many of our customers enjoy reduced or even free shipping when they reach a certain spending threshold.

3. Estimated Delivery Times

All of our products are made to order, with a turn around of between 1-2 weeks.

Once your order is dispatched, you will receive an email confirmation confirming the tracking number, so you will be able to track the parcels whereabouts once dispatched.

4. Courier

We rely on the courier services of Parcel Force and Evri to transport and deliver our products.

Estimated delivery times are 2-3 business days from the day of dispatch.

PRIVACY POLICY

We collect and store customer information for order processing and communication purposes only.
Your data is protected through SSL encryption and will never be sold or shared with third parties without your consent.
We may use cookies for site analytics and personalization, and you can manage cookie preferences in your browser.

PAYMENT & BILLING INFORMATION

We offer a variety of payment methods to accommodate your preferences and ensure a hassle-free checkout process. You can choose from the following payment options:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, for online payments. Your card information is securely processed through a trusted payment gateway to protect your data.

[Other Payment Methods]: Google or Apple Pay.

During the checkout process, you'll be required to enter your billing information, including your billing address. This ensures that your payment is processed accurately and helps prevent fraudulent transactions.

If your billing address differs from your shipping address, please provide both addresses to ensure a smooth delivery process.

Payment Confirmation

After successfully completing your payment, you'll receive an order confirmation email. This email will include a summary of your order, payment details, and an order number for your reference.

Please retain this confirmation email as proof of your purchase.

TERMS & CONDITIONS

By using our website, you agree to comply with our terms and conditions.

We reserve the right to modify these terms at any time, and it's your responsibility to stay informed.

These terms and conditions outline the rules and regulations for the use of our Website. By accessing this Website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our Website.

Intellectual Property Rights

Unless otherwise stated, ArTimber Touch own the intellectual property rights for all material on the Website. All intellectual property rights are reserved.

You may access and view the content on the Website for personal, non-commercial use only. You must not use, reproduce, or distribute any content from this Website for any commercial purpose without obtaining permission from us.

User Content

Any user-generated content you submit to the Website, including but not limited to comments, reviews, and contributions, becomes the property of ArTimber Touch. By posting content on the Website, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, and reproduce the content.

Restrictions

You are specifically restricted from the following:

Using this Website in any way that is or may be damaging to the Website.

Using this Website in any way that impacts user access to the Website.

Using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website or any person or business entity.

Engaging in any data mining, data harvesting, or any other similar activity on this Website.

We reserve the right to restrict access to certain areas of the Website at our discretion.

Disclaimer

The content on this Website is provided on an "as is" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

ArTimber Touch does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Website or otherwise relating to such materials or on any sites linked to this Website.

Changes to the Terms and Conditions

We may revise these terms and conditions at any time without notice. By using this Website, you agree to be bound by the current version of these terms and conditions.

CUSTOMER SUPPORT & CONTACT INFORMATION

For assistance or enquiries, please contact us via the 'Get In Touch' link above.
Our customer support hours are Monday to Friday, 9:00AM to 5:00 PM.
We aim to respond to all enquries within 24 hours.

FEEDBACK & REVIEWS

We welcome honest feedback and reviews from our customers.
Please be respectful when leaving reviews, and avoid posting personal information or offensive content.